We listen
How to raise a concern with Physivo and what to expect in response.
Email support@physivo.co.uk with the subject "Complaint" and describe the issue. We will acknowledge your complaint and respond as quickly as we reasonably can.
We acknowledge, investigate and reply with an outcome. If your complaint concerns the app, it is handled under the app's complaints process. The Physivo app has its own, more detailed policies covering accounts, learning data, subscriptions and in-app features. You can read them inside the app at physivo.app.
If you are not satisfied with our response, you may have rights to escalate through your payment provider or the relevant UK authorities.
Physivo is for educational use only. Not clinical advice. 18+.
Physivo is operated by Physivo Ltd, a company registered in England and Wales, company number 17457520. Registered office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA. Contact: support@physivo.co.uk.
